Return & Refund Policy

Last Updated: September 15, 2026

Thank you for shopping with PMV Store. We value every customer and aim to provide quality products and reliable service. Please read the following Return, Refund, and Cancellation Policy carefully before placing your order.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Order Confirmation

Once an order has been successfully placed and payment has been confirmed, the order is considered final and confirmed.

Because orders may be processed for fulfillment shortly after purchase, customers are responsible for reviewing all order details before completing checkout, including:

• Product selection

• Quantity

• Size or variation, where applicable

• Shipping address

• Billing information

• Contact information

• Payment details

Please make sure all information is correct before submitting your order.

2. Order Cancellation Policy

PMV Store generally does not accept order cancellation requests after an order has been placed and payment has been confirmed.

Once an order is confirmed, it may immediately enter our processing and fulfillment system. For this reason, cancellation requests may not be accepted after purchase.

This means that customers should carefully review their order before completing payment.

If you contact us requesting cancellation after your order has already been confirmed or processed, we may be unable to cancel the order.

Any cancellation exception, if granted, will be considered entirely at the discretion of PMV Store and is not guaranteed.

3. No Change of Mind Refunds

PMV Store does not generally provide refunds simply because a customer has changed their mind, ordered the wrong product, selected the wrong size or variation, or no longer wants the product after placing the order.

Please carefully review the product information and your order details before completing your purchase.

4. Return Policy

Returns are generally not accepted for change-of-mind purchases.

A return may only be considered in limited circumstances, such as when:

• The wrong item was sent by PMV Store.

• The item arrived damaged or defective.

• The product received is substantially different from the product ordered.

• Another issue is confirmed to have occurred due to an error on our side.

Any return request must be reviewed and approved by PMV Store before the item is sent back.

Do not send any product back without contacting us first. Unauthorized returns may not be accepted or processed.

5. Damaged or Defective Items

If your order arrives damaged or you believe the product has a manufacturing defect, please contact us as soon as possible after delivery.

Your request should include:

• Your order number

• Your full name

• A description of the problem

• Clear photographs of the product

• Clear photographs of the packaging, if applicable

• Any other information requested by our support team

Our team will review the information and determine whether the issue qualifies for a replacement, return, refund, or another appropriate solution.

Providing photographs or other evidence may be required before a resolution can be approved.

6. Wrong Item Received

If you receive an item that is different from the item shown on your order confirmation, please contact us promptly.

After reviewing your request, PMV Store may, where appropriate, provide instructions for returning the incorrect item and may arrange a replacement or another suitable resolution.

The incorrect item must not be returned without prior approval from our customer support team.

7. Refund Eligibility

Refunds are not automatically available for every order or return request.

Where a refund is approved, the refund amount and method will be determined by PMV Store based on the circumstances of the order and the applicable policy.

Approved refunds will generally be issued to the original payment method where possible.

Please allow your payment provider or financial institution additional processing time after PMV Store has approved and initiated a refund.

8. Non-Refundable Situations

Refunds may not be provided for:

• Change of mind

• Incorrect product selection

• Incorrect size or variation selected by the customer

• Incorrect shipping information provided by the customer

• Customer no longer wanting the product

• Failure to read the product description before purchase

• Failure to follow product instructions

• Normal wear and tear

• Damage caused by misuse, negligence, or improper handling

• Products that have been altered or damaged after delivery

• Unauthorized returns

• Orders that have already entered processing or fulfillment, except where required by applicable law

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order cannot be delivered as a result, PMV Store may not be responsible for additional shipping costs associated with correcting the delivery.

Please contact us immediately if you notice an error in your shipping information. However, we cannot guarantee that an address change will be possible after an order has been placed.

10. Refused or Undeliverable Packages

If a customer refuses delivery or a package becomes undeliverable because of incorrect or incomplete information provided by the customer, the order may not qualify for a refund.

Any additional shipping, return, handling, or processing costs may be deducted from any amount that PMV Store determines is eligible for reimbursement.

11. Exchanges

Product exchanges are not guaranteed and are subject to availability and approval.

If an exchange is approved, the customer may be responsible for applicable return shipping or other costs unless the exchange is required because PMV Store sent the wrong or defective item.

12. Sale and Promotional Items

Products purchased during sales, promotions, clearance events, or special offers may be subject to additional restrictions.

Unless otherwise stated at the time of purchase, promotional or discounted products are generally subject to the same final-sale restrictions described in this policy.

13. Proof of Purchase

To process any return, replacement, or refund request, PMV Store may require proof of purchase, including the original order number, confirmation email, or other relevant transaction information.

Without sufficient order information, we may be unable to locate or verify the purchase.

14. Processing of Approved Refunds

Once a refund has been approved, PMV Store will initiate the refund according to the applicable payment method.

Please note that the time required for the funds to appear in your account can vary depending on your bank, card issuer, payment provider, or financial institution.

PMV Store does not control the processing time of third-party financial institutions.

15. Policy Exceptions

PMV Store reserves the right to review individual cases and make exceptions when appropriate.

Any exception granted by PMV Store for one order does not create an obligation to provide the same exception for another order.

16. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, guarantees, warranties, or protections that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.

17. Policy Updates

PMV Store reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated “Last Updated” date.

Customers are encouraged to review this policy before making a purchase.

18. Contact Us

If you have questions regarding an order, return, refund, or this policy, please contact our customer support team.

PMV Store

Email: sales2@puremountainview.com

Website: PMV Store

Please include your order number and relevant details when contacting us so that we can assist you more efficiently.

Important Notice

By completing your purchase, you acknowledge that you have reviewed and accepted PMV Store's Return & Refund Policy, including the applicable cancellation and refund restrictions.